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SERVICE COURIER


SDH SERVICE COURIER

FastReliable ┃ Convenient

We do not burden you with unnecessary costs. Decide whether to have your device repaired.

We will inspect your device as soon as possible and notify you of the costs of the repair.

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Service Courier Data Sheet

To order a service courier, please fill out our form. Then pack the faulty device in a suitably secure, well-lined box. Please place a label in the package with your name and phone number.

Free of Charge Posting

If you requested a free MPL package label, we will send it to you by email as soon as we have processed your service request. Please print your package label and drop off your package at an MPL Post Point. (In mailbox).

Sending a Package at Your Own Expense

If you would like to send your package to us at your own expense, please send it to SDH SERVICE CENTER. 8200 Veszprém Jutasi u. 3.

Service Courier Data Sheet

To order a service courier, please fill out our form. Then pack the faulty device in a suitably secure, well-lined box. Please place a label in the package with your name and phone number.

Free of Charge Posting

If you requested a free MPL package label, we will send it to you by email as soon as we have processed your service request. Please print your package label and drop off your package at an MPL Post Point. (In mailbox).

Sending a Package at Your Own Expense

If you would like to send your package to us at your own expense, please send it to SDH SERVICE CENTER. 8200 Veszprém Jutasi u. 3.

Important steps to be taken before sending the device

If it is not possible to carry out the following, our service cannot guarantee any inspection or repair. In case of problems, contact our customer service.

The box should always contain exact contact details! Live telephone availability is preferred due to faster consultation, repairs and returns will only take place after a successful consultation.

  • For Android Devices:
  1. Turn off all screen lock types: Face recognition, Fingerprint, screen lock PIN code or pattern.
  2. Sign out from your Google account
  • For Apple Devices:
  1. Turn off all screen lock types: Face ID, Touch ID, other PIN combinations
  2. Turn off Find My iPhone
  • For Every Type of Device
  1. Save your photos and data to a computer or cloud
  2. Remove all non-factory installed accessories (e.g. case, glass film, etc.) from your device. We are not responsible for accessories that may not have been removed.
  3. Take out the SIM card.

Device Servicing Procedure

Received devices are processed in order of arrival! We will inform our customers about the necessary repairs after the inspection. Only then can we give you a specific price offer. After the accepted quote and repair, your device will be returned with our logistics partner, payment will only be made upon receipt.

To track the repair of your device, please send us a message. Enter your name and phone number in the subject field, then ask your question.

  • Device arrives at our service center.
  • Inspection, diagnostics.
  • Quotation.
  • Repair.
  • Manufacturer test.
  • Return Posting.

Device Return Payment

Other options

If you would like to return your package to a different address than the specified address, or you would like to collect your device in person, please contact our customer service colleagues.

You can pay with cash or bank card at the courier! In case of unsuccessful delivery, the courier will try to deliver the package again on the next working day. If you are unable to collect your package, you can consult the customer service of the courier service about the possibilities of collection. Inspection costs must be reimbursed in ALL cases.

If the courier cannot deliver the package again, it will be returned to our service. In this case, the re-shipment fee will be added to the already invoiced repair and delivery costs. In the case of failed delivery or unreachable addressee, the returned packages are stored in accordance with the provisions of the applicable legislation, and then destroyed.

We are unable to handle warranty requests made via a service courier. You can hand in your warranty device in person at our store, accompanied by a warranty card and invoice.

Device Faults

Have you detected an error in your device? Couldn't set up your device according to the user guide? Or is it just not working the way you want it to? Contact our Customer Service with confidence.

SDH SERVICE COURIER FORM

Please fill out our form. Then pack your device and send it to us. If you requested a free MPL postal package label, we will send it to you by email. Print it out and submit your package with it. Be sure to include your name and phone number in the package!

HELP TO COMPLETE THE SERVICE COURIER FORM

 

How to properly describe a malfunction as a layman?

  No one is born an electrical technician or engineer. In the event that we are not sufficiently experienced in the nature of a particular failure, or we do not know exactly what to say to the specialists before a preliminary failure investigation, the answers to a couple of examples below will greatly help detect the failure.  
  • Describe the error you notice in precise terms "even in kitchen language".
  • When was the last time you did a software update?
  • When did you last restart the device?
  • Did your device charged properly?
  • When did you first experienced the fault?
  • Were there any strange recurring "old" anomalies or errors before the current problem occurred?
  • Have you tried to repair the device in any way and how?
  • Did you try to install new software before the error occurred?
  • How did you try to restart the device?
In case of physical damage and possible hardware problems:  
  • How did the damage occur?
  • Did or could liquid get into the device?
  • Did the device have any previous faults?
  • Have you tried to repair, restart, turn on the device, if so, in what way, how?
  • Miután tönkrement az eszköz valamennyire működött még? Ekkor pontosan mit tapasztalt?
  • How much time passed between the failure and the current time?
  • Was there an electrical problem where you operated the device? (Overvoltage, lightning, storm, power surge, etc.)
  • Was there adequate current in the particular wall outlet from which you operated or tested the device?
  • Does the device jolt, is it considered dangerous, causing injury, damage to the environment, etc. are you experiencing a problem?
*We have compiled the list of questions for all electronic devices.
 

Liquid spilled on your appliance? Do this now!

  If liquid gets on your device, do the following.
  • Only touch it if it doesn't jolt!
  • If there is even the slightest suspicion that the device is jolting, before touching it, press the appropriate circuit breaker in the building or room in which it is operated.
  • If you don't know what to do exactly for a power cut, ask for help! Do not attempt to repair or disconnect your device without proper knowledge!
  • Turn off the device immediately if you are sure it is safe to do so!
  • If possible, remove the battery.
  • Do not try to switch on the device until it has been checked and repaired by a service center!
  • After safety, speed is the most important thing! Send your soaked device to our service as soon as possible! Every minute counts!
  • Tell us exactly what the device fell into, what caused it, and how it got moisture. (a device dropped in the toilet is not embarrassing!) .
Unnecessary things that do not solve anything:
  • Drying in rice.
  • Sunbathing
  • Putting the device into the oven.
  • Other folk remedies.
What can help:
  • Take it out of the liquid immediately if you haven't already.
  • Shake off, wipe, drain the liquid.
  • Drying between 20 and 80 °C until the device is serviced.
  • DO NOT TURN YOUR DEVICE ON!!!!!
 

Software Repairs

We undertake the setting, repair, replacement and reinstallation of operating systems for all IT products and mobile phones.