Üzenetekhez

 

Please Read Before Sending a Message

We respectfully ask all our visitors to consider the following before sending a message:
  • Enter exact contact information. (Phone number, Email address)
  • In the case of service-related questions, describe your error precisely and with appropriate examples.
  • Before sending a message regarding an error, please consult our FAQ and the Service Page
  • Please note that due to the busy schedule of our colleagues, there is limited time available to answer messages.
  • We respond to all messages as quickly as possible.
 

How to properly describe a malfunction as a layman?

  No one is born an electrical technician or engineer. In the event that we are not sufficiently experienced in the nature of a particular failure, or we do not know exactly what to tell the specialists before a preliminary failure investigation, the answers to a few examples below will greatly help to detect the failure.  
  • Describe the error you notice in precise terms "even in kitchen language".
  • When was the last time you did a software update?
  • When did you last restart the device?
  • Did your device charged properly?
  • When did you first experienced the fault?
  • Were there any strange recurring "old" anomalies or errors before the current problem occurred?
  • Have you tried to repair the device in any way and how?
  • Did you try to install new software before the error occurred?
  • How did you try to restart the device?
In case of physical damage and possible hardware problems:  
  • How did the damage occur?
  • Did or could liquid get into the device?
  • Did the device have any previous faults?
  • Have you tried to repair, restart, turn on the device, if so, in what way, how?
  • Miután tönkrement az eszköz valamennyire működött még? Ekkor pontosan mit tapasztalt?
  • How much time passed between the failure and the current time?
  • Was there an electrical problem where you operated the device? (Overvoltage, lightning, storm, power surge, etc.)
  • Was there adequate current in the particular wall outlet from which you operated or tested the device?
  • Does the device jolt, is it considered dangerous, causing injury, damage to the environment, etc. are you experiencing a problem?
*We have compiled the list of questions for all electronic devices.